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Resetting your password

We all forget our passwords from time to time. Here is a step-by-step guide to reset it.

Written by Caitlin Hurn

If you need to reset your password please follow these steps.

  • Click on the Forgot password link on the sign in page (or you can click here!)

  • Confirm the email you want to reset the password for and click send mail

  • You will see a confirmation that the reset link has been sent

  • Check your email (and junk if you do not find it!)

  • Click the active link to get to the reset screen.

  • Reset your password making sure you comply with the requirements and click submit

  • Make sure you update the stored password so you can access your account quickly in future

*Please be aware that sometimes old stored passwords are kept and load up in error so make sure you delete them before you start the process*

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